Privacy Policy

Last updated: March 30, 2026

Neat Laundry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and phone number when you register an account.
• Location Data: Your address or location for pickup and delivery services.
• Order Information: Details of laundry orders, preferences, and service history.
• Payment Information: Billing details processed securely through our payment provider. We do not store full card numbers.
• Device Information: Device type, operating system, and app usage data for improving the app experience.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill laundry orders and deliveries
• Send order confirmations, updates, and notifications
• Respond to customer support requests
• Improve and personalize our services
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party partners who help us deliver our services (e.g., delivery partners, payment processors).
• Analytics Providers: Tools we use to understand app usage and improve performance (e.g., Firebase Analytics).
• Legal Authorities: When required by law or to protect the rights and safety of our users.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time through our Account Deletion page.

5. Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the internet is 100% secure.

6. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@neatlaundry.com